"Laura and Tino are an unbeatable team. I have never heard the words "no" or "can't be done" from them. They have cared for my properties conscientiously, professionally and in the most personalized way."

Steven Battle, San Diego, CA

"I've been associated with GCS since they managed the Bahia Pez Vela Resort. They are extremely conscious and very caring about their guests. I have the highest confidence that they will look after visitors to Costa Rica on any short or long term rentals."

Alvin Johns, Canada

Property Management & Rental Services

Management Responsibilities

Work and coordinate with the property owner.
Respond to owner's request.
Supervise house cleaning services, gardener, pool cleaning and maintenance.
Respond to owner/resident inquires and correspondence.
Meet with the owner and/or association board of directors (if applicable) to discuss and resolve legal and environmental issues or disputes between neighbors.
Inform and update owners of condominium rules and regulations and any changes (if applicable).
Create, update and maintain property inventory.
Inform and update owner regarding tenants default under the terms and conditions of lease/rental agreement.

Financial Responsibilities

Prepare and propose a budget for the property in order to determine what the minimum monthly expense must be in order to operate properly.
Create a reserve fund for eventualities.
Administer the owner's financial records and budget.
Pay invoices out of rental or owner funds or other income (maintenance fees, electric, water, cable, property taxes, etc.)
Pay scheduled expenses and cover and handle any emergency maintenance and repairs from the owner's income funds.
Assure receivables are collected in a timely manner. (Monthly rentals, late fees, security deposits, etc.)
Maintain accounting records and generate and provide the owner with monthly and annual statements showing income received and expenses incurred.
Assure checking, savings and other accounts are set up, maintained and reconcilled on a regular basis.
Make disbursements in accordance with owner-approved budgets.
Assist the owner's accountant in performing audits and preparing tax reports.
Ensure investments are made in a timely manner and in accordance with owner-approved policies.

Maintenance Responsibilities

Make suggestions to owner for maintenance, repairs, supply, furniture or houseware replacement, cleaning, landscaping improvements and maintenance.
Revise that the maintenance of the property and facilities or common areas are in order.
Inspect any components of common property for which the owner has maintenance responsibility.
Assure the property is kept in compliance with laws, ordinances and board-approved association standards.
Recognize need for repairs / maintenance and make recommendations to owner.
Develop maintenance and preventive maintenance programs, implement them and monitor their performance.
Visit the property on a weekly basis and revise that main appliances are working correctly and that all is in order in the property.
Visit the property on a monthly basis and make a deep revision of all appliances, including cleaning the A/C filters.

Contract Administration

Locate and screen reliable and qualified subcontractors reviewing their service history, ability to furnish necessary materials and equipment, and their demonstrated experience.
Acquire Bids and negotiate.
Recommend appropriate contract action to the owner.
Monitor bid contracts, provisions, payment schedules and performance schedules.
Supervise all routine contracts through satisfactory completion.
Supervise turnover of tenants: painting, carpet cleaning, etc.

Risk Management

Assist the owner reviewing insurance requirements.
Provide risk management reviews when necessary.
Administer insurance claims.
Keep the board informed of all accidents, fires and claims against the property.

Rental Responsibilities

Analize rental market and Determine rental rates.
Make recommendations to increase marketability.
Market the property for prospective short and/or long term tenants, at the rates proposed.
Cooperate with real estate agents/brokers or any other entity that can deliver rentals.
Meet and greet tenants. Facilitate check-in and check-out; collecting rental income/deposits and conducting personal property inventory and physical condition inspection.
Meet and greet owner's guests or direct clients. (There is a key fee for this and reviewing the inventory)
Show facilities to prospective clients during working hours.
Receive, confirm and administer internet reservations.
Update and maintain the webpage.
Provide staff for reservations, rentals and reception of clients.
Collect and deposit rental fees.
Establish the Reservation and Refund Policies and Procedures.
Process deposits, screen tenants: verify landlord and employment references.
Make a revision of the inventory with clients upon arrival and before they leave and before returning the security deposit.
Disclose and Inform tenants of condominium rules and regulations (if applicable).

All private unit repairs, maintenance expenses, utilities and supplies are the responsibility of the owner, as well as their personal or personal corporation accounting or legal services. Utilities, insurance, legal and accounting payments or any service not specified in the fees are the owners' obligation.